Terms of Service

1. Agreement to Terms

By accessing and using the services provided by Postiriaff ("Company," "we," "our," or "us"), you ("Customer," "you," or "your") agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and Postiriaff.

If you do not agree to these Terms, you may not access or use our services. We reserve the right to modify these Terms at any time, and your continued use of our services constitutes acceptance of any changes.

2. Description of Services

Postiriaff provides holiday planning and booking services for travel within the United Kingdom, including but not limited to:

• Holiday planning and itinerary creation
• Accommodation booking and reservations
• Transportation arrangements
• Activity and attraction bookings
• Travel consultation and support services
• Customer support during travel

We act as an intermediary between customers and various service providers, including hotels, transportation companies, and activity operators.

3. Booking and Payment Terms

Booking Process

• All bookings are subject to availability and confirmation
• Prices are quoted in British Pounds (GBP) unless otherwise stated
• A booking is confirmed only upon receipt of payment and written confirmation from us
• You must provide accurate and complete information for all bookings

Payment Terms

• Payment may be required in full at the time of booking or as specified in your booking confirmation
• We accept major credit cards, debit cards, and bank transfers
• All payments are processed securely through authorized payment providers
• Payment plans may be available for bookings over £1,000, subject to approval

4. Cancellation and Refund Policy

Customer Cancellations

• Cancellation policies vary depending on the services booked and the time of cancellation
• Cancellations must be made in writing via email or through our customer portal
• Cancellation fees may apply as specified in your booking terms
• Some bookings may be non-refundable or subject to supplier cancellation policies

Our Cancellation Rights

We reserve the right to cancel bookings in cases of:

• Force majeure events (natural disasters, government restrictions, etc.)
• Supplier cancellations or unavailability
• Failure to provide required documentation or information
• Breach of these Terms of Service

5. Travel Documentation and Requirements

You are responsible for ensuring that you have:

• Valid identification and travel documents
• Appropriate travel insurance coverage
• Any required visas or permits (for international visitors)
• Compliance with health and safety requirements
• Understanding of local laws and customs

We strongly recommend obtaining comprehensive travel insurance to protect against unforeseen circumstances.

6. Limitation of Liability

To the fullest extent permitted by law:

• Our liability is limited to the total amount paid by you for our services
• We are not liable for actions or omissions of third-party service providers
• We are not responsible for personal injury, property damage, or other losses unless caused by our negligence
• We do not guarantee specific outcomes or experiences from your holiday
• Force majeure events are excluded from our liability

7. Customer Responsibilities and Conduct

As a customer, you agree to:

• Provide accurate and complete information for all bookings
• Make timely payments as specified in your booking confirmation
• Comply with the terms and conditions of all service providers
• Behave respectfully towards our staff and service providers
• Report any issues or concerns promptly to allow for resolution
• Follow local laws, customs, and regulations during your travel

8. Complaints and Dispute Resolution

If you have a complaint or concern:

• Contact us immediately during your travel for prompt resolution
• Submit written complaints within 30 days of your return
• Provide detailed information and supporting documentation
• We will investigate and respond within 14 business days

If we cannot resolve your complaint, you may escalate the matter to relevant industry bodies or seek legal advice.

9. Data Protection and Privacy

Your personal information is processed in accordance with our Privacy Policy and applicable data protection laws. By using our services, you consent to the collection, use, and processing of your personal information as described in our Privacy Policy.

We may share your information with service providers as necessary to fulfill your bookings and provide our services.

10. Intellectual Property

All content on our website, including text, images, logos, and software, is the property of Postiriaff or our licensors and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, or create derivative works from our content without written permission.

11. Website Terms of Use

When using our website, you agree not to:

• Use automated systems to access or scrape our website
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or other harmful code
• Use our website for illegal or unauthorized purposes
• Interfere with the proper functioning of our website

12. Third-Party Services

Our services may include bookings with third-party providers (hotels, airlines, tour operators, etc.). These providers have their own terms and conditions, which you must comply with. We are not responsible for the terms, policies, or practices of third-party providers.

13. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, severe weather, or environmental conditions
• Government actions, travel restrictions, or regulatory changes
• Strikes, labor disputes, or supplier failures
• Technical failures, cyber attacks, or infrastructure problems
• Pandemic, epidemic, or public health emergencies

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

16. Entire Agreement

These Terms, together with our Privacy Policy and any specific booking terms, constitute the entire agreement between you and Postiriaff regarding the use of our services. These Terms supersede all prior agreements and understandings.

17. Contact Information

For questions about these Terms or our services, please contact us:

18. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. You also acknowledge that you have read and understood our Privacy Policy.

These Terms are effective as of the date of your first use of our services or the date you accept these Terms, whichever is earlier.